Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund them 100%.
Please inform us via email when you have switching orders.
We would be so appreciative if you could please tell me the reason for the cancellation. It will help us so much to improve our products and services.
HOW TO CHANGE THE INFORMATION OF MY ORDER?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 48 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING？
Of course! You can check your order status any time after it’s placed. Tracking information will also be emailed to you when the order ships. Also, you could check the logistics information on our Tracking Page.
HOW CAN I CHECK MY PACKAGE?
Once your order has shipped, we will send you a Shipping Update email with your tracking number.
WILL I HAVE TO PAY TAXES?
Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
HOW LONG CAN I GET MY ITEM?
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
Then the estimated delivery date is calculated with the formula below:
Estimated Delivery Date = Order processing time + 2-5 business days (process for stocking) + Estimated shipping time
In most cases, our package will arrive within 25 days after placing the order.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- USA (Mainland): 30 days
- USA (Other): 35 days
- Canada: 30 days
- Australia: 30 days
- New Zealand: 40 days
- UK: 30 days
- Rest of World: 45 days
RISK FEE SHIPPING
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there’s a missing order, please let us know via email@example.com.
We’ll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.