Refund policy
Our policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that we only accept returns for quality issues (defective, damaged, or incorrect items). We do not accept returns or exchanges for change of mind, personal preference, or because the item is no longer needed.
Eligibility
To be eligible for a return, your item must be defective, damaged, or incorrectly shipped, and must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase, along with clear photos or a short video showing the issue.
How to start a return
To start a return, please contact us at info@biburytools.com. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you the return address along with instructions on how and where to send your package. Please note that our return address is located in China, and return shipping costs are the responsibility of the customer, unless the return is due to our error (defective, damaged, or wrong item). In cases where the return shipping cost would exceed the value of the item, we may suggest that you keep the product.
Damages and issues
Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned:
- Items with no quality issue (change of mind, did not like the item, ordered by mistake)
- Items purchased with a discount code or during a sale
- Gift cards
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions about your specific item.
Exchanges
We do not offer exchanges for change of mind. If your item is defective or incorrect, please contact us and we’ll arrange a replacement or refund.
European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, as required by law. Your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are paid by the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@biburytools.com.