YES! Consumer feedback has played a significant role in improving our existing products and designing new ones. Our marketing department tracks suggestions and welcomes your feedback, please write to us at this email address: support@www.biburytool.com

If you want to change your order, you must contact us within 24 hours of placing the order. Please contact us and send us a message requesting the changed specifications.

There are many payment method icons on the bottom of our website, you can refer to determine your payment method. Most customers use Paypal.

We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first, our customer service team requests to receive a picture from you after the sale.

We’re sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so, please wait patiently. If you have not received your item, please contact us and we will process it as soon as possible.

If the product you received is different from what you’ve ordered, we will send you a new one. Please contact our Customer Service.

We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first, our customer service team is obliged to receive a picture from you to proceed with a reorder for a replacement.

Because the labor cost in the UK is very high, to provide you with high quality and low price products, all our products are produced in China. We only cooperate with long-term export manufacturers, their equipment and raw materials are the best, and the quality of the tools produced is guaranteed.

We have set up warehouses in many countries, like the USA, the UK, France, Italy, Spain, and Germany, your order will be delivered from the nearest warehouse.

Please note: Before carrying any tool product on a flight or into any other restricted area, refer to the organization’s published sharp object policy for your own protection. Security agents, such as TSA representatives, have full discretion over allowable items for the safety of all passengers and international laws may vary.

Our standards for quality, durability, precision and attention to detail are what make the tools like no other. Our goal is to provide you with high quality and low price products.